Search

Haora hararei

Holiday period opening hours

Holiday closure
 

Summer is here, and many of our staff are taking a well-deserved break over the Christmas and New Year holiday period.

Most Council offices will close at midday on Wednesday, 24 December 2025 and re-open at 8am Monday, 5 January 2026.

Our Library Community Hubs will be closed from midday on Wednesday, 24 December 2025. They will reopen for 29, 30 and 31 December, will close again for 1, 2, 3 and 4 January, and reopen for the year on Monday, 5 January 2026.

If you need to reach us, you can call our contact centre team 24 hours a day 7 days a week, including public holidays, on 07 577 7000.

The public holiday dates are:

  • Thursday, 25 December 2025: Christmas Day
  • Friday, 26 December 2025: Boxing Day
  • Thursday, 1 January 2026: New Year’s Day
  • Friday, 2 January 2026: Day after New Year's Day

Our Customer Service Centres will be closed from midday on Wednesday, 24 December 2025 and reopen at 9:30am on Friday, 3 January 2025.

Delivery timeframes for LIM reports will be impacted from Monday, 22 December 2025 to Friday, 9 January 2026, as theses are not counted as working days in the legislation under the Local Government Official Information and Meetings Act 1998.

If you need a LIM report before the holidays, please make sure to apply by the below dates to guarantee it is issued before the break:

  • Friday, 5 December 2025, for a 10-day residential or commercial LIM.
  • Friday, 12 December 2025, for a five-day residential LIM.

Processing of LIM applications received from 20 December 2025 onwards will officially spart on Monday, 12 January 2026.

Property files will not be processed between Wednesday, 24 December 2025 and Friday, 2 January 2026 inclusive. This means property files will not be issued during this time. If you need a property file before the holiday break, please apply by Friday, 19 December 2025 to guarantee issue before the break.

Under the Building Act, the statutory non-working days start from Friday, 20 December 2025 and run until Friday, 10 January 2026 inclusive.

This means that the statutory clock will stop on building consent and resource consent processing for the period between and including 20 December 2025 and 10 January 2026. This period will therefore not count toward the 20-working day processing time.

You can still lodge applications at any time, however, processing will not formally commence until our return to work on Monday, 12 January 2026. There are often reduced processing staff during January, which may result in additional delays in correspondence.

Building consents
Resource consents

Service Connection Applications submitted after 10 December 2025 may not be processed until our return from the Christmas break on Monday, 5 January 2026. While the SCA team will endeavour to process all SCA applications as quickly as possible in the new year, we appreciate your patience while we work through any backlog.

Tauranga has a mix of permanent and temporary alcohol-free areas where you cannot carry open alcoholic beverages or consume alcohol in public places. Learn more and View alcohol free areas

Dog Exercising areas

You can exercise your dog(s) on most of our beaches all year round, as long as you have your dog under control and do not allow it to walk up to people or their property uninvited.

There are some areas where you can’t take your dog, including Pilot Bay, Mauao, Mount Main Beach and Moturiki (Leisure Island). This includes walkways, boardwalks, grassed areas, the foreshore and the dunes. Dog-free areas are in place to protect nesting wildlife, and in places where there is high usage by the public.

The full list of dog-free areas, and information on leash control areas can be found on our animal services webpage.

Leash control or dog prohibited areas

Dog complaints

If you need to lodge a complaint about a dog, please call our contact centre on 07 577 7000.

Our response will vary depending on the type of complaint, the seriousness of the incident, and/or whether there have been any previous complaints. The options available to council are written warnings, abatement notices, infringement or prosecution. If it is a serious incident, it is likely the dog will be impounded until the matter is resolved.

More information on animal complaints

Dog attacks

To report a dog attack/dog bite, call the contact centre as soon as possible. We take dog attacks/bites very seriously and will act as quickly as possible.

Animal welfare

Any complaints about animal welfare, including animal ill-treatment or cruelty, should be made to Ministry of Primary Industries on 0800 00 83 33 or SPCA on 07 578 0245.

Sick, injured or dead wildlife, including penguins, seals, birds can be reported to the Department of Conservation (DoC) on 0800 DOC HOT (0800 362 468).

If your kerbside bins are usually collected on a Thursday or a Friday, your collection day will be one day later than usual for two weeks from Thursday, 25 December to Saturday, 3 January. This is to give our kerbside collections team a well-deserved break on Christmas and New Year’s Day. To those households impacted by this change, please place all bins at the kerbside before 7am the day following your regular collection day during this period.

If you have extra glass, recycling or rubbish that won’t fit into your bins on collection day, you can either save it for future collections, or take it to Te Maunga Transfer Station (as bins with lids that won’t close, or overfilled glass recycling bins, can’t be collected). Extra recycling or glass can be dropped at the transfer station free of charge, and you can drop up to four 75L bags of rubbish for $6 each bag (maximum weight of 10kg per bag). Anything over the four bags will revert to standard charges based on weight. Thanks for another year of sending less to landfill!

Bin deliveries

There will be no bin deliveries from 23 December 2024 – 5 January 2025. Bin deliveries and collections to resume Tuesday, 6 January 2025. Bins (replacement, additional or garden waste) need to be ordered by EOD Friday 12 December to ensure delivered by 19 December. If ordered after this date, the bins likely won’t be delivered until the week of 5 January.

Te Maunga Transfer Station

Te Maunga Transfer Station will operate regular hours over summer (Mon-Fri 7.30am-5pm, Sat-Sun 8.30am-5pm) except on these days:

  • Thursday, 25 December: Closed for Christmas Day 
  • Friday, 26 December: Open 8.30am-5pm for Boxing Day 
  • Thursday, 1 January: Closed for New Year’s Day 
  • Friday, 2 January: Open 8.30am-5pm for the Day after New Year’s public holiday 

Maleme Street Transfer Station (open to commercial account holders only) 

  • Monday to Friday: 7.30am to 5pm (public holidays: 9am to 5pm)
  • Saturdays: 9am to 3pm
  • Sunday: Closed

Please only email sustainability.waste@tauranga.govt.nz at all times for customer queries as this will be monitored by the team during the holiday season. 

You can drive three or four-wheeled all-terrain vehicles (not two-wheeled) on the beach for recreational fishing, but you need permission from Council. The authorisation number must be displayed on the vehicle.

They can only be ridden on the beach east from Karewa Parade (vehicle access point 105 and 107 Karewa Parade) to and from the Kaituna River. They should be driven below the high tide mark (except when unsafe to do so) and must not be driven on the dunes.

Complaints should be made to the NZ Police. Council enforcement staff cannot issue moving vehicle fines.

Under our Beaches Bylaw 2018, longline/kontiki fishing devices (regardless of how they are deployed) cannot be used on the beach between the hours of 10 am and 5 pm from 15 December to 15 February. Fishing is not permitted within 300m of any flagged lifeguard area at all times.

  • All Library Community Hubs (including council face-to-face services and the Mobile Library) will be closed on the following days: Wednesday 24 December (closed from 12 noon), Thursday 25 December, Friday 26 December, Saturday 27 December, Sunday 28 December, Thursday 1 January, Friday 2 January, Saturday 3 January and Sunday 4 January.
  • Book returns will be open at all library locations during the closure periods.
  • No items will be due during the closed period. 
  • The online library for ebooks, e-audio books, streaming movies and more is available 24/7 at www.library.tauranga.govt.nz 

Baycourt will close at midday on Wednesday, 24 December 2025 and will re-open at 10am on Monday, 5 January 2026.

While the venue is closed, you can still book tickets for all future shows by visiting the Baycourt website.

The Village office will be closed from midday Wednesday, 24 December 2025 to 8am Monday, 5 January 2026, however the Village will remain open to the public. The Village tenants all have their own closedown dates.

Historic Village office opening hours

There are several reserves, roads and car parks in Tauranga where self-contained vehicles can freedom camp. However, there are different restrictions on the number of parking spaces available and days of the week someone can stay at each location. The maximum number of nights anyone can stay at any one location per calendar month is two.

Full details on Freedom camping

If you want to freedom camp in Tauranga, you must be in a self-contained vehicle that clearly displays certification.

Campers who do not adhere to the rules may be issued with a $400 fine.

To make a complaint, you can call our contact centre 24/7 on 07 577 7000.

All reserves where you can freedom camp are signposted and, where possible, we have dedicated parking bays which have marked out.

If you want to challenge an infringement notice you can do so online.

Dispute an infringement notice

If you need help this holiday season, please get in touch. We have a service available which you can access any time - without any judgement. Just click on the Here to help u link below, give us your details, and someone will be in touch to offer support.

Here to help u

Do you or someone you know need help? Here is a brochure to guide you to resources to support you through this time.

Need a hand flyer (460kb pdf)

Mclaren Falls

McLaren Falls is open from 7:30am until 7:30pm during daylight saving hours.

Te Rere o Ōmanawa - Ōmanawa Falls

Ōmanawa Falls is open from 8am until 7:30pm during daylight saving hours.

Other parks and reserves

Most parks and reserves do not close at a certain time; however, some have gates to the car parking areas. These gates are locked as per each site’s signage for locking and unlocking.

The sites below have gates to the parking areas

  • Fergusson Park
  • Gordon Spratt Reserve
  • Greerton Park
  • Waipuna Park
  • Beach Road Reserve
  • Carlton Street Reserve
  • Cambridge Park
  • Kulim Park
  • Matua Saltmarsh
  • Rotary Park
  • Tye Park
  • Pāpāmoa Domain
  • Pāpāmoa Beach Road opposite Hartford Ave

Baywave TECT Aquatic and Leisure Centre, Memorial Pool, Greerton Aquatic and Leisure Centre, Otūmoetai Pool and Mount Hot Pools.

Christmas / New Year opening hours

Tauranga community halls and centres.

Christmas / New Year opening hours

Mercury Arena at Baypark, QEII Youth Centre, Mount Maunganui Sports Centre, Merivale Action Centre and Aquinas Action Centre.

Christmas / New Year opening hours

Tauranga City Council, Private Bag 12022, Tauranga, 3143, New Zealand |Terms of use|Privacy statement|Site map

Back To Top